Shipping policy
Shipping Policy
We want your order in your hands as quickly as possible. Here's exactly what to expect from the moment you check out to the moment it arrives at your door.
Pre-Orders
A pre-order means your item is on its way to our fulfilment centre but hasn't arrived yet. You can still place your order now and we'll ship it as soon as stock lands — typically on or close to the date shown on the product page. If anything changes with your estimated dispatch date, we'll email you straight away.
Order Processing
Orders are typically processed and dispatched within 1–3 business days of payment confirmation.
During sales, launches, and peak holiday periods (November–January), processing times may extend slightly. We'll always keep you informed.
Once your order ships, you'll receive a confirmation email with your tracking number. Allow 24–48 hours for tracking to activate after you receive this email.
Shipping Rates & Timeframes
All delivery timeframes are estimates from dispatch date. Occasional carrier delays may occur outside our control.
🇳🇿 New Zealand
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | 3–5 business days | NZD $10.00 |
| Standard — orders NZD $110+ | 3–5 business days | FREE |
🇺🇸 United States & 🇨🇦 Canada
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | 5–10 business days | $6.95 |
| Express | 3–7 business days | $14.95 |
| Standard — orders $50+ | 5–10 business days | FREE |
🇬🇧 United Kingdom
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | 5–10 business days | £5.95 |
| Standard — orders £35+ | 5–10 business days | FREE |
Tracking Your Order
Every order ships fully tracked. Your tracking link will be in your shipping confirmation email. If your tracking hasn't updated after 5 business days from dispatch, reach out and we'll chase it down for you.
Duties, Taxes & Customs
Product prices do not include import duties or customs taxes that may be applied at your country's border. These charges are the responsibility of the customer.
- New Zealand — GST included at checkout. No additional import duties on personal care products.
- United States — Orders under USD $800 are generally duty-free under the federal de minimis threshold.
- Canada — GST/HST may apply depending on province and order value.
- United Kingdom — Import VAT and customs duties may apply on orders above applicable thresholds.
Packages refused or abandoned at customs cannot be refunded or reshipped.
Incorrect Address & Failed Delivery
Please double-check your shipping address before completing checkout. If you spot an error, email us at hello@foranaturals.com within 2 hours of placing your order and we'll do everything we can to correct it before dispatch. We can't guarantee changes once your order has been collected by our carrier.
If a delivery attempt fails and the package is returned to us, reshipping costs are at the customer's expense.
Lost or Damaged Orders
If your order arrives damaged or doesn't show up within the estimated delivery window, contact us within 30 days of your dispatch confirmation email. Include your order number and photos if the item arrived damaged. We'll investigate with the carrier and either reship your order or issue a full refund — your choice, no hassle.
Returns & Refunds
We back every order with our 60-Day Money-Back Guarantee. Use your order as directed and don't see a meaningful difference? Email us your order number at hello@foranaturals.com and we'll refund you in full. No photos. No lengthy process. Full details in our Returns Policy.
Questions?
We aim to respond to every enquiry within 1 business day.
- Email: hello@foranaturals.com
- Contact form: foranaturals.com/pages/contact
Include your order number in the subject line for the fastest response.